BENEFITS
BUSINESSMAIL adds extra functionality to standard Microsoft Outlook and combines the personal e-mail and the function-based business e-mail. This improves an organization's ability to communicate, share knowledge, and collaborate around e-mail communication in a department or business unit.
BUSINESSMAIL exploits the built-in functionalities in Microsoft Exchange and provides the organization with a number of visible benefits:
- Common insight into the department's e-mail correspondence means that every employee in a department can react on an e-mail.
- Every employee in the department has access to the same information at the same time and is therefore able to respond to the same e-mail.
- Every employee in the department can add flags, notes etc. to the e-mails, just as if it was their own personal e-mail inbox.
- Every employee in a department can follow case progress, see historic, search e-mails and take over from a colleague in case of sickness, vacation, etc.
- Every employee in a department has optimal conditions to respond quickly and correctly on all e-mails.
- It is clear to all in the department who has attended an e-mail.
- All employees in the department can access the function-based e-mail inbox despite their geographical location.
- The organization becomes less dependent on individuals and thus, less vulnerable to sickness, absents, etc.
- BUSINESSMAIL utilizes the existing e-mail platform.
